Customer Support
Macros, triage, escalation, refund decisions.
Prompts for support teams: response templates that don't sound canned, tone re-anchoring after a hostile message, refund/credit decision frameworks, KB drafting.
Rewrite a canned support reply to sound human
Canned responses get read like canned responses. This prompt keeps the answer's content intact while removing tells.
Triage incoming tickets across urgency, intent, and team
Tier-1 triage is high-volume and low-leverage. This prompt produces a classifier you can use to route tickets before a human sees them.
Apply a structured refund/credit decision framework
Refund decisions are inconsistent across agents. A written framework + a model that applies it produces consistent outcomes you can defend to the customer.
Generate a KB article from clustered support tickets
If you're answering the same question 10 times a week, write the KB article once. This prompt drafts one from real ticket excerpts.
Re-anchor tone after a hostile customer message
When a customer sends an aggressive or threatening message, your reply sets the emotional trajectory of the entire conversation. This prompt helps you draft a response that acknowledges frustration without matching it or caving unnecessarily.
Write a proactive outage notification for affected customers
Getting ahead of an incident with a clear, honest outage notification reduces inbound ticket volume and builds trust. This prompt structures a message that covers what happened, who is affected, and what comes next—without vague filler.
Give a support rep specific coaching on a weak ticket reply
Generic QA feedback ('be more empathetic') does not change behavior. This prompt produces specific, actionable coaching notes tied to exact lines in a rep's reply, making it useful for weekly 1:1s or async review.
Decline a customer feature request without losing goodwill
Saying no to a feature request is one of the most common and most mishandled support tasks. A poorly written decline feels dismissive; an over-promised one creates future problems. This prompt helps you draft a reply that is honest, warm, and closes the loop cleanly.
Summarize a VIP account history for a support handoff
When a high-value account gets transferred between agents or escalated to a senior rep, a messy handoff wastes time and frustrates customers who have to repeat themselves. This prompt produces a tight, scannable account summary from raw ticket and note data.
Extract the real issue from an angry customer email
Hostile emails often bury the actual problem under frustration. This prompt strips away the emotional noise so a rep can respond to what the customer actually needs, not just how they said it.
Write a genuine apology that avoids legal admission
Support reps often freeze when an incident needs a real apology but legal exposure is a concern. This prompt produces empathetic language that acknowledges impact without conceding fault prematurely.
Write a concise internal escalation brief for leadership
When a ticket needs to go up the chain fast, reps waste time writing lengthy summaries. This prompt produces a tight brief that gives leadership exactly what they need to make a decision or take action.
Rewrite a support policy excerpt in plain customer language
Pasting raw policy text into a customer reply damages trust and creates confusion. This prompt rewrites legal or internal policy language into clear, direct customer-facing explanations that still hold the policy's intent.
Build a branching troubleshooting script from a bug report
When a recurring bug has multiple causes, reps waste time asking the same scattershot questions. This prompt turns a known issue into a structured decision tree reps can follow without guessing.
Close a resolved ticket with a non-robotic sign-off
Ticket closures are the last impression a customer has of a support interaction, yet most read like automated form letters. This prompt writes closures that feel like a real person wrapping up a real conversation.
Audit a macro or saved-reply library for outdated entries
Macro libraries quietly go stale as products change, and reps don't always know which canned replies are safe to use. This prompt systematically flags entries that need updating, killing, or splitting.
Set realistic expectations when a resolution will take time
When a fix requires engineering or a third party, reps often go silent or overpromise. This prompt writes honest, credible holding replies that keep customers calm without making commitments the team can't keep.