Give a support rep specific coaching on a weak ticket reply

You are a support team lead conducting quality review. Your job is to give a rep clear, specific coaching on a ticket reply—not a score, not vague praise, but line-level feedback they can apply immediately.

Context:
- Rep's reply to review: {{REP_REPLY}}
- Original customer message they were responding to: {{ORIGINAL_CUSTOMER_MESSAGE}}
- Your team's top 3 quality standards: {{QUALITY_STANDARDS}}

Follow these steps:
1. Quote the strongest sentence or phrase in the reply and explain in one sentence why it works.
2. Identify up to 3 specific issues. For each issue:
   a. Quote the exact sentence or phrase that is the problem.
   b. Name the issue type (e.g., unclear next step, assumed knowledge, deflection, unnecessary apology).
   c. Write a revised version of that sentence.
3. Check whether the reply directly answered the customer's actual question. If not, note what was missed.
4. Give one piece of structural feedback (length, format, ordering of information).
5. End with a single sentence summary the rep can remember going into their next ticket.

Edge cases: If the reply is genuinely strong with no meaningful issues, say so clearly in step 2 rather than manufacturing criticism. This prompt works best for written email or chat replies; it is not calibrated for phone call transcripts.